Question 1

What is Cleanify?

Accepted Answer

Cleanify is a professional home cleaning service in Johannesburg, Sandton, and Rosebank with vetted, insured cleaners.

Question 2

How do I book a cleaning service?

Accepted Answer

Visit our booking page, select service type, home size, date, and time. Takes 2 minutes!

Question 3

Is there cleaning service near me?

Accepted Answer

Yes! We serve Johannesburg, Sandton, Rosebank, Melrose, Illovo, Parktown North, and surrounding areas.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, EFT, and mobile payments. All payments are secure.

Question 5

Can I cancel or reschedule my booking?

Accepted Answer

Yes, cancel or reschedule up to 24 hours before cleaning for free. Changes within 24 hours may have fees.

Question 6

Are your cleaners vetted and insured?

Accepted Answer

Yes! All cleaners pass background checks, interviews, and are fully insured for your protection.

Question 7

Can I get same-day cleaning?

Accepted Answer

Often yes! Book before noon for same-day service in Sandton and Johannesburg areas.

Question 8

How is pricing determined?

Accepted Answer

Pricing depends on home size, service type (regular, deep, or move-out), and any extras you choose.

Question 9

What's the typical price range for your services?

Accepted Answer

Regular cleaning starts at R380 for studios. Deep cleaning costs 50% more. Get exact quotes on our booking page.

Question 10

Do you offer affordable cleaning in Johannesburg?

Accepted Answer

Yes! We offer competitive rates starting at R380, plus R100 off first cleans with code FIRSTCLEAN.

Question 11

Do you offer any discounts?

Accepted Answer

Yes! Use code FIRSTCLEAN for R100 off your first cleaning. Regular customers get recurring service discounts.

Question 12

Should I tip my cleaner?

Accepted Answer

Tipping isn't required but appreciated. You can tip in cash or add it when booking.

Question 13

What are your hourly rates?

Accepted Answer

Regular cleaning: R150-200/hour. Deep cleaning: R200-250/hour. Move cleaning: R250-300/hour.

Question 14

What should I expect on cleaning day?

Accepted Answer

Your cleaner arrives with supplies, cleans per your service selection, and notifies you when complete.

Question 15

Do you bring your own cleaning supplies?

Accepted Answer

Yes! We bring all supplies and equipment. We use eco-friendly products safe for children and pets.

Question 16

Do you offer eco-friendly cleaning?

Accepted Answer

Yes! All our products are eco-friendly, non-toxic, and safe for families and the environment.

Question 17

Can I make special requests for my cleaning?

Accepted Answer

Absolutely! Add special instructions during booking or communicate directly with your cleaner through our platform.

Question 18

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Provide access instructions like lockbox codes during booking.

Question 19

What about my pets?

Accepted Answer

Our cleaners are pet-friendly! Just secure aggressive pets or escape artists during the cleaning.

Question 20

How long does cleaning take?

Accepted Answer

Regular cleaning: 2-6 hours. Deep cleaning: 3-8 hours. Move cleaning: 4-10 hours depending on size.

Question 21

What areas do you serve?

Accepted Answer

We serve Johannesburg, Sandton, Rosebank, Melrose, Illovo, Parktown North, Dunkeld, and surrounding areas.

Question 22

Do you clean apartments in Johannesburg?

Accepted Answer

Yes, we clean houses and apartments throughout Johannesburg. All residential property types covered.

Question 23

How quickly can I get a cleaner in Sandton?

Accepted Answer

Often same-day if you book before noon! Otherwise, within 24-48 hours in Sandton.

Question 24

Are your prices different in Rosebank?

Accepted Answer

No, pricing is consistent across all areas. Cost depends on home size and service type.

Question 25

Is there cleaning service near Sandton?

Accepted Answer

Yes! We serve Sandton, Melrose, Illovo, and all surrounding areas with same-day availability.

Question 26

Who does house cleaning in Johannesburg?

Accepted Answer

Cleanify provides professional house cleaning throughout Johannesburg with vetted, insured cleaners.

Question 27

What's the best cleaning service in Rosebank?

Accepted Answer

Cleanify offers top-rated cleaning in Rosebank with eco-friendly products and same-day service.

Frequently Asked Questions

General Questions

Pricing & Payment

The Cleaning Process

Location-Specific Questions

Ready to Book Your Cleaning?